Shipping And Policy Page

At FAITHCITYBOUTIQUE, we are committed to ensuring that your printed materials reach you in a timely and secure manner. Here’s what you need to know about our shipping process:

  1. Processing Time:

    • Orders are typically processed within [X] business days. This does not include weekends or holidays. Custom or large orders may require additional time.

  2. Shipping Methods:

    • We offer various shipping options, including standard, expedited, and overnight delivery. Shipping methods and costs will be displayed at checkout based on your location and preferences.

  3. Shipping Costs:

    • Shipping costs are calculated based on the weight, size, and destination of your order. You can view the shipping cost at checkout before confirming your purchase.

  4. Order Tracking:

    • Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this to monitor the progress of your shipment.

  5. Delivery Time:

    • Delivery times vary depending on the shipping method selected and your location. Estimated delivery times will be provided at checkout. Please note that unforeseen circumstances such as weather conditions or carrier delays may affect delivery times.

  6. Shipping Restrictions:

    • We currently ship to US and Canada. If you have any questions about international shipping or delivery to specific locations, please contact our customer service team.

Return Policy

We strive to ensure that you are completely satisfied with your purchase. However, if you need to return an item, please review our return policy below:

  1. Return Eligibility:

    • Due to the customized nature of our products, returns are only accepted for defective items or errors made on our part. We do not accept returns for errors in customer-supplied artwork or content.

  2. Requesting a Return:

    • To request a return, please contact our customer service team at faithcityboutique@gmail.com within 3 days of receiving your order. Provide your order number, a description of the issue, and any supporting photos if applicable.

  3. Return Process:

    • Once your return request is approved, we will provide you with instructions on how to return the item. Returns must be sent back in their original condition and packaging.

  4. Refunds:

    • Upon receiving and inspecting the returned item, we will process your refund. Refunds will be issued to the original payment method. Please allow 3 to 5 business days for the refund to appear in your account.

  5. Non-Returnable Items:

    • Items that are custom-made, personalized, or otherwise non-returnable are not eligible for return or refund unless they arrive damaged or defective.

  6. Damaged or Incorrect Orders:

    • If your order arrives damaged or is not what you expected, please contact us immediately. We will work to resolve the issue promptly, including arranging for a replacement or refund if necessary.

Contact Us

If you have any questions or concerns regarding shipping or returns, please do not hesitate to reach out to us at faithcityboutique@gmail.com. We are here to assist you and ensure your satisfaction with every order.

Thank you for choosing FAITHCITYBOUTIQUE. We appreciate your business!